Upsell Customers

FirstWave brings you two solutions to drive more sales from existing relationships: an e-newsletter service to continuously engage customers and our customer application to manage upsell opportunities.

NewsWave™ features powerful deliverability as well as ease of use. Upload your customer contact lists and segment by size, SIC code, location, and job title to fit each edition of your newsletter. Don't worry about unsubscribes. They're collected and suppressed automatically.

Use one of our ready-made newsletter templates or your own. Either way, no need to know HTML coding. Upload logos, images, PDF articles to build and brand your newsletter. Editing is easy. Change text, background colors, insert links to your key web pages, and preview the newsletter as you go.

Track newsletter responses in real-time including opens and links clicked. See who responded, which web pages they visited.

The Wave Customer Module™ helps you upsell by tracking activity, segmenting, and continuously engaging customers. The application brings you a 360-degree view of customer activity and details. Track contacts for each customer including details and activities. Keep customers up-to-date and accessible throughout the relationship. See performance results via real-time reports, including activity by agent, customer information, and customers with issues.